FAQs
How can counseling help me?
A counseling session is a one-to-one session wherein the counselor and the client together explore and discuss the client's emotional concerns. The session focuses on empowering the client to cope up with the challenges in a healthy manner.
How long with the therapy go on for?
This cannot be predefined. This is decided according to the severity of the client’s emotional concerns and their coping ability. This can be discussed with the counselor during the session.
How long is one counseling session?
Each counseling session is for 1 hour.
Is it confidential?
Yes, everything you share is held confidential. Your personal information is used for professional purpose only.
Can I switch from one mode of counseling to the other?
Yes, you can choose the mode of counseling and you can request the change of mode during the session.
Where to reach out for face- to- face sessions?
Our counseling center is located in Noida. Address- C56/10 first floor, Sector 62.
Can I pay after the session?
Sessions are pre-booked and the payment would have to be done online. Cash payment is available for face-to-face sessions only.
What are the timings for a face-to-face session?
Our counseling center is open from 10:30 am- 5:00 pm from Monday-Saturday. However, kindly drop a text/whatsapp/ call on +91-8588875624 to confirm the available slots. Our representative will get back to you within 24 hours.
What are the timings for an online session?
Evening slots till 8:30 pm are available. However, kindly drop a text/whatsapp/ call on +91-8588875624 to confirm the available slots.
Where is HappeeMindz based?
HappeeMindz is based in Noida. However, you can connect to us from any part of the world by using our online portal for counseling.
What is the qualification of the counselor?
Refund Policy for Counseling Services
At HappeeMindz, we are dedicated to providing the highest quality counseling services to our clients. We understand that circumstances may arise that require a refund or cancellation of services. Please review our refund policy below for information on how we handle such situations.
1. Cancellation of Counseling Sessions
a. Client Cancellation: If you need to cancel a counseling session, we kindly request that you provide at least 4 hours notice in advance of your scheduled appointment. Failure to do so may result in a cancellation fee.
b. Counselor Cancellation: In the event that your counselor needs to cancel or reschedule a session, we will make every effort to accommodate your schedule. If rescheduling is impossible, a refund will be issued for the canceled session.
c. Validity Criteria: If the session is kept unused till the validation timeline then it would be considered consumed.
2. Refund Eligibility
a. Satisfaction Guarantee: We are committed to your satisfaction. If, after the first counseling session, you are not satisfied with our services, we offer a full refund of the session fee upon request. Please note that this satisfaction guarantee applies to the first session only.
b. Refund Request Process
Contact Your Counselor: To initiate a refund request or discuss the cancellation of sessions, please contact your assigned counselor directly or our counseling center at +91-8588875624